Operations and Supply Executive
**POSITION: Operations and Supply Executive
LOCATION: HEAD OFFICE - HERSHAM**
PURPOSE OF THE ROLE
To co-ordinate all customer service activities in relation to successful launch and key account management. To build and maintain relationships with all internal departments as well as with key account retailer contacts. To communicate effectively to the business on all launch and key account activities.
To be the specialist point of contact for UK and EIRE launch planning. To ensure the successful implementation of all launch activities so that all on counter dates are met. To be responsible for solving order management issues by liaising closely with contacts in the UK and France. To clearly and appropriately communicate the status of and manage solutions for: Launch management, order processing and quota rejections Key Account Management:
Manage key accounts across brands in line with KPI requirements. Develop the operational relationship with key accounts to ensure excellent customer service delivery. Respond to all queries and issues related to orders, invoices and deliveries in a courteous and efficient manner To clearly and appropriately communicate the status of and manage solutions for: Key account, order processing and quota rejections Logistics Management:
Co-ordinate shipping requests with distribution centre in France/Milton Keynes. Act as a liaison between distribution centre in France/Milton Keynes, transport partners, the customer, sales and marketing. Maintain and develop relationships with key personnel in France/Milton Keynes. Report customer feedback to management, including any signs of customer dissatisfaction. Prepare any reports concerning customer service activities as required by the Manager. To communicate the order flow status to the customer and subsequently onto the business where appropriate. Assist and support the brands with month end management. Coaching/Training:
To ensure the business understands operational procedures to ensure that on counter dates are met. To support the implementation of agreed procedures across brands. To support the Operations and Supply Agent Team in their professional development. Internal Co-ordination
Work as an effective Operations and Supply team member, covering the team’s workload if required. Participate in daily, weekly and monthly team meetings to maintain good communication within the department.